Privacy Policy
Effective Date: October 26, 2026
New Horizons Animal Hospital (“New Horizons,” “we,” “us,” or “our”) is committed to protecting the privacy and confidentiality of our clients. This Privacy Policy explains how we collect, use, disclose, retain, and safeguard personal information when you visit our website, communicate with our team, register with our hospital, or use our veterinary services.
Information We Collect
We may collect personal information that you provide to us, including:
Your name, address, telephone number, and email address
Information submitted through registration, contact, appointment, consent, or other forms
Information relating to your pet(s), including identification, medical history, and veterinary records
Appointment and communication history
Billing, transaction, and payment-related information
Information you provide when communicating with us by telephone, email, text message, social media, through our website, or in person
Our website and service providers may also automatically collect certain technical information about your visit, such as your IP address, browser or device information, pages visited, referring website, and interactions with our website.
How We Use Your Information
We collect and use personal information for reasonable purposes related to operating New Horizons Animal Hospital and providing veterinary services. These purposes may include:
Registering you and your pet(s) with our hospital
Scheduling and managing appointments
Providing veterinary care and maintaining your pet’s medical record
Communicating with you about your pet’s care, appointments, test results, medications, estimates, invoices, and other hospital services
Obtaining or transferring veterinary medical records when authorized or otherwise permitted
Processing payments and maintaining financial records
Responding to questions, requests, and feedback
Sending appointment reminders and other service-related communications
Improving our services, website, and client experience
Meeting applicable legal, professional, regulatory, accounting, and record-keeping requirements
Where required, we will obtain consent before using personal information for a new purpose.
Sharing of Information
New Horizons Animal Hospital does not sell or rent your personal information.
We may share personal information where reasonably necessary to provide veterinary or administrative services. This may include sharing information with veterinarians, veterinary specialists, emergency or referral hospitals, diagnostic laboratories, pharmacies, pet insurance providers, payment processors, technology providers, and other organizations involved in your pet’s care or the operation of our hospital.
We may also disclose information when you have authorized us to do so or where disclosure is required or permitted by law.
Service providers that process information on our behalf are expected to handle that information appropriately and only for authorized purposes.
Your Pet’s Medical Records
Veterinary medical records created and maintained by New Horizons Animal Hospital are handled confidentially and in accordance with applicable professional, legal, and regulatory requirements.
We may request medical records from another veterinary facility with your authorization and may provide records to another veterinary facility when authorized or otherwise permitted or required.
Information contained within your pet’s medical record may also be shared with veterinary professionals, diagnostic laboratories, referral facilities, pharmacies, or other service providers where reasonably necessary for your pet’s care.
Website Forms and Electronic Communications
Information submitted through our website or other electronic forms is used for the purpose for which it was provided and for related veterinary or administrative services.
We may communicate with clients by email, telephone, or text message for purposes such as appointment scheduling, reminders, follow-up communication, test results, estimates, invoices, and other matters relating to veterinary care or hospital services.
While we take reasonable measures to protect information transmitted electronically, no method of transmission over the Internet, email, or text message can be guaranteed to be completely secure.
Please do not use website forms, email, or text messaging for urgent or emergency veterinary concerns.
Cookies and Website Analytics
Our website is hosted by Squarespace. Squarespace uses cookies and similar technologies to operate the website securely and effectively and may collect information about how visitors interact with the site.
This information may include your IP address, browser, network and device information, pages visited, referring websites, clicks, scrolling activity, searches, and timestamps.
We may use Squarespace Analytics to better understand website traffic and how visitors use our website. This information helps us evaluate and improve our website, services, and online experience.
Our website may use both necessary cookies, which are required for certain website functions, and analytics or performance cookies. Where applicable, visitors may be provided with options to manage their cookie preferences.
You may also be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
Third-party services or content integrated into our website may also use cookies or similar technologies and may be subject to their own privacy policies.
Third-Party Websites and Services
Our website may contain links to or integrate with third-party websites and services, including services related to online forms, maps, social media, veterinary services, payments, or other external resources.
When you interact with a third-party service or leave our website, that organization’s privacy practices and policies may apply.
New Horizons Animal Hospital is not responsible for the privacy practices, security, or content of third-party websites or services.
How We Protect Your Information
We use reasonable administrative, physical, and technological safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, loss, or destruction.
Access to personal and client information is limited to individuals who require it for legitimate veterinary, administrative, or operational purposes.
While we take reasonable precautions to protect information in our possession or control, no electronic system, storage method, or method of transmission can be guaranteed to be completely secure.
Retention of Information
We retain personal information and veterinary medical records for as long as reasonably necessary to provide our services and to meet applicable legal, professional, regulatory, accounting, and record-keeping requirements.
When personal information is no longer required, we take reasonable steps to securely destroy, delete, or anonymize it, as appropriate.
Accessing or Correcting Your Information
You may contact us to request access to personal information we hold about you or to request that inaccurate or incomplete personal information be corrected, subject to applicable legal, professional, or regulatory restrictions.
We may need to verify your identity before processing an access or correction request.
Your Choices and Consent
By providing personal information to New Horizons Animal Hospital, you consent to its collection, use, and disclosure for the purposes described in this Privacy Policy and for other purposes that are explained to you at the time information is collected, except where another legal basis applies.
You may withdraw consent to certain uses of your personal information, subject to legal, contractual, professional, veterinary record-keeping, or other applicable requirements.
You may also ask us to update your communication preferences or stop sending optional communications. Essential communications relating to your pet’s care, appointments, account, or requested services may still be sent where appropriate.
Children’s Privacy
Our website and services are not specifically directed toward children. If personal information relating to a minor is provided to us in connection with veterinary services, we will handle that information in accordance with applicable privacy requirements.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or applicable requirements.
When changes are made, the effective date at the top of this page will be updated. We encourage visitors to review this Privacy Policy periodically.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how New Horizons Animal Hospital handles personal information, please contact us:
New Horizons Animal Hospital
1378 Topsail Road
Paradise, Newfoundland and Labrador
Canada
Phone: (709) 237-9888
Email: info@newhorizonsvet.ca
We will make reasonable efforts to respond to privacy questions, concerns, and requests in a timely and appropriate manner.