When Your Pet Needs Help, Start With Us.
Veterinary emergencies don’t always happen during regular business hours. At New Horizons Animal Hospital, we’ve made accessing emergency care as simple as possible.
If your pet is experiencing an emergency, call us at (709) 237-9888 and press 1 for Emergency.
Whether we’re open or closed, we’ll help connect you with the appropriate care for your pet.
How Emergency Care Works
New Horizons Animal Hospital is a member of the Newfoundland Shared On-Call Group, a group of veterinary hospitals throughout the Avalon region that work together to help ensure emergency veterinary care remains available to our community.
When the Veterinary Specialty Centre of Newfoundland and Labrador (VSCNL) is available for emergency services, patients requiring emergency care may be directed there.
When VSCNL is unavailable, participating hospitals in the Newfoundland Shared On-Call Group share responsibility for providing after-hours emergency veterinary care on a rotating basis.
This collaborative approach allows veterinary hospitals across the region to work together to maintain access to emergency care when pets need it most.
After-Hours Triage with Animal Health Link
For after-hours emergencies, our calls are supported by Animal Health Link, a veterinary teletriage service.
When you call New Horizons Animal Hospital after hours and select the emergency option, Animal Health Link will assess your pet’s situation, provide appropriate guidance, and determine the next steps based on your pet’s needs.
If your pet requires an in-person emergency examination, they will direct you to the appropriate veterinary facility providing emergency care at that time.
This means you don’t need to figure out which hospital is on call or where you should go.
Just call us.
📞 (709) 237-9888
Press 1 for Emergency
We’ll help get you connected with the care your pet needs.
During Regular Business Hours
If your pet experiences an emergency while New Horizons Animal Hospital is open, call the same number and press 1 for Emergency.
This allows your call to be prioritized so our team can assess the situation and help determine the most appropriate next step.
Whenever possible, we recommend calling before arriving so our veterinary team can prepare for your pet and advise you appropriately.
What Happens When You Call?
1. Call New Horizons Animal Hospital
Dial (709) 237-9888 and press 1 for Emergency.
2. Tell us what’s happening
During regular hours, you’ll be connected with our team. After hours, Animal Health Link will help assess your pet’s condition.
3. We’ll guide you from there
Depending on your pet’s needs and the emergency services available at that time, you’ll be given instructions and directed to the appropriate veterinary facility if an in-person examination is required.
You do not need to know which hospital is on call before contacting us.
One Number. Any Time.
Our goal is to make accessing emergency veterinary care as straightforward as possible.
If you’re concerned that your pet may be experiencing an emergency, don’t worry about determining which clinic is providing emergency coverage that day.
Start by calling New Horizons Animal Hospital.