Terms of Use
Effective Date: October 26, 2026
Welcome to the website of New Horizons Animal Hospital (“New Horizons,” “we,” “us,” or “our”). These Terms of Use govern your access to and use of our website.
By accessing or using this website, you agree to these Terms of Use. If you do not agree with these terms, please do not use the website.
Website Information
The information provided on this website is intended for general informational and educational purposes only.
While New Horizons Animal Hospital makes reasonable efforts to ensure that information on our website is accurate and current, veterinary medicine and our hospital’s services, policies, pricing, team, hours, and availability may change over time. We do not guarantee that all website content will always be complete, current, or free from errors.
We reserve the right to modify, update, remove, or correct website content at any time without notice.
Not a Substitute for Veterinary Care
Information provided on this website is not intended to replace professional veterinary advice, diagnosis, examination, or treatment.
Every animal and medical situation is different. You should consult a veterinarian regarding questions or concerns about your pet’s health.
Use of this website, including submitting a registration form, appointment request, contact form, email, or other electronic communication, does not by itself establish a veterinarian-client-patient relationship.
Emergencies
Do not use this website, email, text messaging, or online forms for veterinary emergencies or urgent medical concerns.
Electronic communications may not be reviewed immediately and should not be relied upon when your pet requires urgent attention.
If you believe your pet is experiencing an emergency, please telephone New Horizons Animal Hospital directly at 709-237-9888 to be directed to the appropriate care.
Appointments and Online Requests
Submitting an appointment request, registration form, contact form, or other online request does not guarantee an appointment or veterinary service.
An appointment is not confirmed until you have received confirmation from New Horizons Animal Hospital.
Availability of appointments, veterinarians, procedures, products, and services may change without notice.
Veterinary Services
Descriptions of veterinary services on this website are provided for general information only. The services appropriate for an individual patient will be determined by the attending veterinary professional based on the circumstances of that patient.
Nothing on this website constitutes a guarantee of a particular diagnosis, treatment, outcome, or result.
Pricing and Estimates
Any prices, promotions, estimates, or other financial information displayed on this website are for general informational purposes unless otherwise expressly stated.
Veterinary costs may vary depending on an individual patient’s needs, examination findings, diagnostic results, treatment requirements, medications, complications, and other circumstances.
A personalized estimate provided by our veterinary team will take precedence over general pricing information displayed on the website.
Communications
New Horizons Animal Hospital may provide clients with convenient electronic communication options, including email, text messaging, website forms, and other online services.
These communication methods are intended primarily for non-urgent matters and may not be monitored continuously.
Sending a message does not guarantee an immediate response. If your concern is urgent or time-sensitive, please contact the hospital by telephone.
Privacy
Your privacy is important to us.
Our collection, use, disclosure, and protection of personal information is described in our Privacy Policy, which forms part of our website practices.
By providing personal information through this website or our services, you acknowledge that your information will be handled in accordance with our Privacy Policy and applicable requirements.
Third-Party Services and Links
Our website may contain links to, or integrations with, websites and services operated by third parties. These may include online forms, maps, social media platforms, veterinary resources, payment services, technology providers, or other external services.
Third-party websites and services are governed by their own terms, policies, and practices.
New Horizons Animal Hospital does not control and is not responsible for the availability, security, accuracy, content, or privacy practices of third-party websites or services.
The inclusion of a link does not necessarily constitute an endorsement of all information, products, or services provided by that third party.
Intellectual Property
Unless otherwise indicated, the content of this website, including its text, graphics, logos, branding, photographs, illustrations, design elements, and other materials, is owned by or licensed to New Horizons Animal Hospital and is protected by applicable intellectual property laws.
You may view and use website content for your personal, non-commercial use.
You may not reproduce, modify, distribute, publish, sell, commercially exploit, or otherwise use our website content without prior permission, except where permitted by law.
The New Horizons Animal Hospital name, logo, branding, and related design elements may not be used in a manner that suggests affiliation, endorsement, or authorization without our permission.
Acceptable Use
You agree not to misuse this website or interfere with its normal operation.
You must not knowingly attempt to:
Gain unauthorized access to the website, its systems, accounts, or data
Introduce viruses, malicious code, or other harmful technology
Interfere with the security or operation of the website
Use automated systems to access or collect website content in a manner that places an unreasonable burden on the website
Use the website for fraudulent, unlawful, abusive, or harmful purposes
Impersonate another person or provide intentionally false or misleading information
Website Availability
We aim to keep our website accessible and functioning properly, but we cannot guarantee uninterrupted or error-free access.
The website may occasionally be unavailable because of maintenance, technical issues, third-party service interruptions, updates, or circumstances beyond our control.
We may modify, suspend, or discontinue any part of the website at any time.
Disclaimer
To the extent permitted by applicable law, this website and its content are provided on an “as is” and “as available” basis.
New Horizons Animal Hospital makes no guarantee that the website or its content will be uninterrupted, error-free, completely accurate, or suitable for every purpose.
Nothing in these Terms of Use excludes or limits any right or responsibility that cannot lawfully be excluded or limited.
Limitation of Liability
To the extent permitted by applicable law, New Horizons Animal Hospital will not be responsible for losses or damages arising solely from reliance on general information contained on this website, inability to access the website, or use of third-party websites or services linked from this website.
This limitation does not apply where liability cannot lawfully be excluded or limited.
Changes to These Terms
We may update these Terms of Use from time to time to reflect changes to our website, services, practices, or applicable requirements.
The effective date shown at the top of this page will indicate when these Terms were most recently updated.
Your continued use of the website following an update constitutes acceptance of the revised Terms.
Governing Law
These Terms of Use are governed by the laws of the Province of Newfoundland and Labrador and the applicable laws of Canada.
Any dispute relating to these Terms or use of this website will be subject to the jurisdiction of the courts of Newfoundland and Labrador, except where applicable law provides otherwise.
Contact Us
If you have questions about these Terms of Use, please contact:
New Horizons Animal Hospital
1378 Topsail Road
Paradise, Newfoundland and Labrador
Canada
Phone: (709) 237-9888
Email: info@newhorizonsvet.ca